1.Do Customsaber lightsabers support Dueling?
If you are looking to use your lightsaber for dueling, CustomSabers lightsabers are high-quality enough for dueling and capable of withstanding heavy dueling, but not recommended for full-contact duelling.
During the machining process, some lightsabers may develop sharp edges. Before any contact dueling (as with any type of dueling), we recommend wearing proper safety protection for your hands, face and body. This includes but is not limited to: gloves, body armor, face masks, and helmets.
Always take the proper safety measures before dueling of any kind.
2.How many versions does CustomSabers lightsaber have?
Currently, we only offer the Xenopixel version on our website. Some of you might wonder why we don't sell the XRGB version; the reason is that XRGB is not as durable as Xenopixel, and it lacks the extensive lighting effects and features found in Xenopixel. Customsabers was founded with the goal of creating legendary lightsabers rather than simply maximizing profit, so even though XRGB might sell better, we have no plans to stock it for the time being.
3.What should I do if my lightsaber is faulty?
Please take it easy. Every lightsaber has a 3-year warranty. Remember to shoot a detailed video of the issue and send it to afterservice@customsabers.com. Our technical department will analyze your video and give a feedback with solution.
4.Can I change the blade color?
Of course, the color of the lightsaber blade on the product page is only for showing. In fact, our lightsaber supports infinite color changing and fast color changing, you can change any color as you like.
5.How do I download Bluetooth APP?
Download method:
Search "Xeno Configurator" in the APP Store, or use the download link:
https://play.google.com/store/apps/details?id=com.xeno.configurator
6.How long does the saber take to fully charge?
The batteries need to be fully charged for four hours in between uses. Typically, the battery life is roughly two hours. The reason for the slow charge is that the charger only has a 5V and 0.5A output. Do not use a power source that is over 1A and 5V to charge your lightsaber！
7.About regarding shipping questions
We will notify you of the shipment tracking number via email once the goods have been dispatched; you can use this number to track the shipment's progress. We handle all customs clearance and tax-related matters during transit and assume responsibility for any damage that may occur to the goods while in transit. For details regarding other shipping-related matters, please refer to our shipping policy.
If you have any further questions, please feel free to email us at afterservice@customsabers.com.