Refund Policy

At Customsabers, we want you to shop with confidence. This Return & Refund Policy explains how to request support for an eligible return, refund, replacement, or cancellation.

1. 14-Day Return Window

You may request a return or refund within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned with its original packaging and accessories where applicable. Please keep your order confirmation, invoice, or other proof of purchase.

2. How to Start a Return

1. Email afterservice@customsabers.com with your order number and the reason for your request.
2. Include clear photos or a short video of the item and its packaging when the request relates to damage, a defect, or an incorrect item.
3. Wait for our written return authorization and instructions before sending anything back.
4. Pack the item securely and follow the return instructions provided by our support team.

3. Damaged, Defective, Wrong, or Missing Items

Please contact us as soon as possible after delivery if an item arrives damaged, defective, incorrect, or incomplete. Include clear photos or video and your order number. After review, we will arrange the appropriate solution, such as replacement parts, a replacement item, or a refund. For verified errors on our side, Customsabers will cover the necessary shipping costs.

4. Warranty Coverage and Proof of Purchase

Customsabers will replace faulty products at Customsabers’ expense during the warranty period. Damage caused by human factors is excluded from warranty coverage. A replacement item continues the remaining warranty period of the original order.

Warranty claims must relate to purchases made through the Customsabers Official Website. Please provide an order number and a sales invoice or order-confirmation email that clearly shows the product description, price, and sales channel.

More than one type of proof of purchase may be required to process a warranty claim, such as a receipt of money transfer and confirmation of the address to which the item was originally shipped.

5. Return Shipping

For returns due to a change of mind or another non-defect reason, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for return packages lost or damaged in transit back to us.

6. Refund Processing

Refund Timeline

Once your return is received and approved, we will process your refund within 2–4 business days.

Please note that your bank or credit card provider may take additional time to post the refund.

Including bank processing time, you can expect to receive your refund within 10 days of us receiving the returned item.

Refunds will be issued to your original payment method.

7. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order. Email afterservice@customsabers.com as soon as possible. If the order has not been shipped, a full refund will be issued. Orders cannot be cancelled after 24 hours.

8. Contact Us