Shipping Policy

Customsabers ships to 60 countries and regions. Select your region below to review available destinations and the applicable shipping fee. We currently cannot ship to destinations not listed here.

Shipping by region

Order processing & dispatch

After your order is placed, it will be prepared for dispatch within 1–2 business days after payment is confirmed. Once dispatched, shipping takes an estimated 5–8 business days. Delivery timing may vary based on product availability, customs clearance, carrier delays, weather, holidays, or local conditions.

Order confirmation & tracking

After placing an order, you will receive an order-confirmation email. Once your package has been dispatched, we will send a shipping-confirmation email with tracking information when it is available. Please also check your spam or promotions folder if you do not see these emails.

Customs, duties & delivery delays

• Delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, weather, holidays, or local conditions.
• For shipments to the destinations listed in this Shipping Policy, Customsabers covers applicable import duties, taxes, and customs clearance charges. You will not be required to pay additional customs fees upon delivery. If a carrier or customs authority requests a payment from you, please contact us at afterservice@customsabers.com before making a payment, and we will assist with resolving the request.
• Please ensure that your shipping address, postal code, and contact details are complete and accurate. Address changes may not be possible after dispatch.
• If a parcel is returned because the address is incomplete, incorrect, or refused, additional reshipment charges may apply.

Order changes & cancellations

Cancellation requests must be submitted within 24 hours of placing the order. If you need to change or cancel an order, email afterservice@customsabers.com as soon as possible and include your order number. Requests cannot be guaranteed once processing has started. Orders that have already been dispatched cannot be changed or cancelled. Where a cancellation is approved before dispatch, the refund will be issued to the original payment method.

Lost or delayed in transit

If tracking has not updated for an extended period, or your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will review the shipment and, where appropriate, request an investigation from the carrier. A delay or temporary tracking interruption does not by itself confirm that a parcel is lost; a replacement or refund will be considered after the carrier's review confirms the appropriate outcome.

Marked delivered but not received

Shipping damage, missing items, or incorrect items

Please inspect your order after delivery. If an item arrives damaged, is missing, or is incorrect, contact us within 7 calendar days and include your order number, a clear photo of the shipping label, photos of the outer packaging, and photos or video showing the item and the issue.

Please keep the product, packaging, and shipping label until the review is complete, and do not use or modify the affected item. After reviewing the information, we will determine the appropriate solution, such as replacement parts, a replacement item, or a refund where applicable.

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